Privacy Policy & Cookie Policy

PRIVACY POLICY FOR INDIA

A. INTRODUCTION

Zauntrip Private Limited (“Zauntrip”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.
This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Zauntrip and its subsidiaries and affiliates. We'll review this Policy from time to time to make sure it's up-to-date and post the latest version here on this page. When we make significant changes, we'll let you know when you next access our services, or by other communications.
This Privacy Policy is applicable to any person in India (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Zauntrip through any of Zauntrip’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Zauntrip. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
This Privacy Policy shall also serve as a Notice of request for consent wherever under this policy Zauntrip requests for your consent to process your personal data for a specific purpose.
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Zauntrip’s business partners, advertisers, sponsors or other sites to which Zauntrip provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of your User Agreement with Zauntrip and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

B. TYPE OF DATA WE COLLECT AND HOW?

B.1. DATA WE COLLECT:

The Data as detailed below is collected for or by us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
We collect the following Data from you:
1. "Personal Data" of you, which means any data by which you are or can be identified and shall include the information, including but not limited to, about your personal identity such as name, gender, marital status, religion, age, profile picture, your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card/UPI) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
2. Other Data: We may also collect some other information and documents including but not limited to:
Transactional history (other than banking details) about your e-commerce activities, buying behavior.
Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
User Generated or Provided Content such as:
- Content you upload to our Platforms or which relate to our Platforms (such as comments, photos, videos, recommendations, preferences, reviews and prompts you enter into AI-powered language models we may make available to you on our Platforms) and information about the content, such as the time and date associated with that content;
- Your engagement with us on social media platforms (such as Instagram, Twitter or Facebook) including comments, photos, videos, and publicly available information about your social media account (such as your username). If we love your content, we might reach out to you to ask whether you're happy for us to repost your content or use it on other platforms.
Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
Information pertaining any other traveler(s) for who you make a booking through your registered Zauntrip Account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
For international bookings, Users, in compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider.
In case you opt for contactless check-in at hotels, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. Zauntrip will never process the beneficiary id and other id details contained in the vaccination certificate.
Usage Information such as: How you interact with our Platforms and communications, including time you spend on our Platforms, searches performed, and the pages, features or functionality you have accessed, links you have clicked to be redirected to or from our Platforms (including, for example, the identity of the Travel Provider you are redirecting to and the type of travel service you have selected). Depending on the Platform you are using and your privacy settings, some of this data will be collected or generated using cookies - for more information, see our Cookie Policy.
Profiling Information: We combine information that we collect, generate, or receive (as described above) to understand you and your interests better, so that we can personalize our Platforms, services and advertising for you. We do this by drawing inferences about your preferences and interests from the combined data.
Such Data shall be strictly used for the aforesaid specified & lawful purpose only. You further understand that Zauntrip may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. Zauntrip will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details, Aadhar Card details without your prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
We don't routinely collect special category personal data (these are more sensitive types of data, such as information relating to your health, religion or ethnic origin). However, you may choose to provide us with information which reveals this type of data - for example, if you contact our customer services team to inform us that you are not fit to fly, have dietary requirements or may need accommodations to be made for you. You may also choose to provide us with this information if you participate in relevant types of market research or user testing - for example, if you provide feedback on the accessibility of our Platforms.
You must be atleast of 18 Years of age to transact directly with Zauntrip and also consent to the processing of your personal Data. Please note that our website is not intended for children under 18 years of age, and nobody under the age of 18 should provide any information to Zauntrip via our Website or otherwise. We don't knowingly collect personal data from anybody under 18, and we will delete any personal data that we learn has not been provided by, other than with the express authorization of, the minor's parent or legal guardian.
This Policy doesn't cover the collection or use of your data by the other companies whose products and services we feature on our Platforms, such as airlines, travel agents, hotels, car hire companies, activity providers, carbon offsetting providers, insurers and travel compensation specialists (“Travel Providers”).

B.2. HOW WE COLLECT DATA?

We collect personal data in following ways:

Data Provided by You: Data you give to us while registration on the Website/Creating an Account/Signing Up, using the contact us Page for customer support or otherwise communicated to us. It is totally up to you to provide any data, personal or non-personal, to us but if you chose not to provide is with certain mandatory set of data to us, we may not be able to provide you the desired services. For Example, If you chose to not provide us your name and contact details, we may not be able to book you a ticket or Hotel.
Data Collected Automatically: We generate or collect some information from your computer or device automatically as you use our Platforms or otherwise interact with us. Depending on the Platform you are using and your privacy settings, this will include information like your IP address, cookie identifiers, location, the device and browser you're using, and how you use and interact with our website and other Platforms and certain third-party websites. Some of this information is generated or collected via cookies and similar technologies. For more information, see our Cookie Policy.
Data received from third parties: Sometimes we are given information about you from third parties - for example, if you come to our website/Platforms via a promotional partner, or when you log into your Zauntrip account using our social network login feature. If you make a booking or purchase with a Travel Provider on our Platforms or the Travel Provider's platform, we may receive information from them about the travel option you book or purchase. Depending on the type of booking or purchase you make, we may also receive information about you from fraud prevention partners we cooperate with, to prevent misuse of personal data and protect our systems. We might also receive personal data from third parties with which we collaborate for marketing and advertising purposes, depending on the initiative. Where this is the case, you will be provided with further information in advance.

C. HOW DO WE USE PERSONAL DATA?

We only use your personal data where:

• Necessary for us to perform a contract with you, or facilitate a contract between you and a Travel Provider;

• Necessary to pursue our or others' legitimate interests;

• Necessary to exercise legal rights or comply with legal obligations; or

• You've given us your consent.

Performing a Contract:

We use personal data to deliver our services or facilitate the performance of a contract you've entered - or are entering - into, such as a booking or a purchase with us or a Travel Provider. In particular, we use personal data to:

Make our Platforms work. For example:

We generate results in response to your search queries, for example providing you with a list of the flight, hotel or car-hire options that best meet your requirements;
We ensure that our Platforms and services are accessible and usable (for example, making sure that we display our services correctly based on the type of device you are using).

Facilitate bookings and purchases. Where you find a travel option that you'd like to book or purchase, we either:

Redirect you to the Travel Provider's platform along with the information necessary to enable them to recognise you and the travel option you had selected on our Platforms. This information includes details of your travel search and data about your browser/device; or

Enable you to make your booking or purchase on our Platforms, in which case we collect any personal data necessary for your booking or purchase to be processed and share this with the Travel Provider. Depending on the booking or purchase you are making, this information may include your contact details, traveller names, passport or identification information, and payment details.

Send you important communications: We will send you communications about:

Your booking or purchase;
Your Zauntrip account;
Other essential information, such as important changes or updates to our services.

Provide customer services. We respond to communications you send us about our services, your account, or a booking or purchase you've made.
Maintain your Zauntrip account. We create and maintain your Zauntrip account (if you have one) and provide you with the benefits associated with having an account, such as remembering your account details and using these during your checkout process, so that you can make bookings more quickly.
Run competitions. If you choose to enter any competition, sweepstake or similar run by Zauntrip, we will use the personal data you provide to administer the competition and deliver prizes to winners.

We may use essential cookies and similar technologies on your device for some of these purposes, as explained in more detail in our Cookie Policy

2. Legitimate Interests:

We use personal data as necessary to pursue our legitimate interests, or those of third parties. Where we process your personal data based on legitimate interests, we will only do so where your own rights and freedoms are not unfairly impacted.

In particular, we use personal data to:

Make Platforms work.

We identify and correct faults with areas of our Platforms through use of information like browser type, operating system, locale, language and general site activity, along with any specific feedback you choose to provide to us from time to time.

Perform Analytics and Improve our Platforms. For example:

We evaluate how, when and why people use Zauntrip Platforms. For example, we identify which travel routes and Travel Providers are most popular, which features on our Platforms are interacted with most often, and how people engage with our communications;
We use this information to identify travel trends and to analyse and improve the Platforms and travel options we offer;
We also make information about travel trends available to Travel Providers and other third parties who want to use these insights to inform decisions about their own products and services.

Personalise your Zauntrip experience: we want to make our Platforms as helpful and relevant as possible. For example:

We show you information or travel options that we believe are most relevant to you;
We use your location to predict which airport you are likely to want to depart from or arrive back to;
We tailor marketing communications (if you've asked us to send these to you) and adverts to reflect what we believe will be of interest to you. See 'How is personal data used for advertising?' for more information.

Personalisation involves us creating a profile for you based on information you provide to us - such as when making a booking or purchase, when populating your account profile, or when subscribing to flight alerts. For example, where we know that you've recently booked a flight to Barcelona on one of our Platforms, we may display a message to you asking whether you'd like to search for a hotel in Barcelona, or include information about hotels in Barcelona in your next email newsletter.

To make sure that our personalisation is as relevant and helpful as possible, we use personal data to train our machine learning algorithms. We will not use directly identifying information such as your contact details or payment data for these purposes.

These profiling and machine learning activities do not have legal or other significant effects on you.

Ensure Security and Prevent Fraud. We implement security measures on our Platforms and conduct fraud-prevention activities. For example:

If you make a booking or purchase on one of our Platforms, we store a subset of your payment card information (such as a tokenised version of card number and IP address) along with information submitted by you during the checkout process (such as name and contact details) to identify suspicious activity;
We use information about your device (such as brand, model, operating system, settings and browser) and the network you are connected to (such as IP address, domain, carrier) to identify suspicious activity.

For these purposes, we might make automated decisions about you which may result in us or the relevant Travel Provider blocking your booking or purchase. If you are affected in this way and wish to discuss or appeal an automated decision then please contact us.

Perform Customer Satisfaction Surveys and Market Research (where consent is not required). For example:

We may contact you to invite you to participate in customer satisfaction surveys, market research or user testing;
We will facilitate your participation in customer satisfaction surveys, market research or user testing and record and analyse any feedback that you choose to provide to us.

Send Travel Alerts and Marketing Communications (where consent is not required). For example:

We will send you alerts and updates if you ask to receive these - such as travel price alerts;
We will send you marketing communications which we think will be of interest to you.

You can ask us to stop sending these at any time.

Keep Records and Run our Business. For example:

We use information for internal administrative and reporting purposes;
We use information that we collect directly from you and information provided to us by Travel Providers about your booking or purchase to calculate any fees due to Zauntrip by the Travel Provider. Aspects of some of these activities (such as analytics and personalization) will be performed on the basis of consent (where you choose to grant it) rather than legitimate interests. See the Consent section below and our Cookie Policy for further information.

3. Consent:

We will ask you for your consent for certain uses of your data. For example, you will be asked whether you're happy for us to:

Send you promotional communications (where consent is required);
Contact you to invite you to participate in customer satisfaction surveys, market research or user testing, and record and analyse any feedback that you choose to provide to us (where consent is required);
Use cookies and similar technologies (where consent is required), including for improved experience and personalised advertising purposes. See our Cookie Policy for more information.

You hereby provide us your consent for processing your personal data for the following purposes:

Make our Platforms work.
Facilitate bookings and purchases.
Send you important communications.
Provide customer services.
Maintain your Zauntrip account.
Run competitions.
Perform Analytics and Improve our Platforms.
Personalize your Zauntrip experience.
Ensure Security and Prevent Fraud.
Ensure Security and Prevent Fraud.
Send Travel Alerts and Marketing Communications.
Keep Records and Run our Business.

All the above specified purposes have been explained Hereinbefore.

Apart from consent provided for specified purpose hereinabove, Where we process your personal data based on consent for other specified purpose, you will be informed and asked for your consent in advance. If you choose to give your consent, you can withdraw it at any time by using the relevant functionality provided within our Platforms where possible (for example, using the 'unsubscribe' link in marketing emails, changing your privacy settings or amending your account settings), or by contacting us. If you withdraw your consent, you will not benefit from promotions and offers from us.

You have the Right to Withdraw your consent provided herein or otherwise for processing of your personal data. In case you wish to do the same you may write to us from our Help Center/Contact us page. Once we agree to your request, you may not be able to use some of the features of the Website.

We may need to use your personal data in connection with legal claims, or for compliance and regulatory purposes. For example, we will use, share or retain personal data where we are required by law, a court order or regulatory body.

When you exercise any applicable legal rights, you have to access, amend or delete your personal data, we may request identification and verification documents from you for the purpose of confirming your identity.

D. USE OF PERSONAL DATA FOR ADVERTISEMENT

You’ll see adverts when you use our Platforms and might also see adverts about Zauntrip and selected Zauntrip partners when you’re on other platforms. These adverts will come from us or from third parties and may be personalized to make them more relevant to you. The personal data used to personalize adverts may include information you’ve provided to us by creating an account or making a booking via the Zauntrip Webiste, or through cookies and similar technologies (you can find out more in our Cookie Policy).

Adverts you might see while using Zauntrip Website

Zauntrip partners with affiliate network and marketing services providers such as Facebook (“Third-Party Ad Solutions”) to market and advertise our services on third-party websites and applications and measure the effectiveness of the advertising campaigns. Such activities include:

Creating audiences for Zauntrip advertisements of other individuals who have similar characteristics to you based on the information our Third-Party Ad Solutions hold about you; and
Including you in 'custom audiences' which will receive Zauntrip advertising content.

E. COOKIE POLICY

We use cookies and similar technologies to help deliver and optimise our website, improve your experience and for advertising purposes, depending on whether you are using our website or app and your privacy settings.

Please see our Cookie Policy for more information and details on the types of cookies and similar technologies we use.

F. DURATION OF STORAGE OF PERSONAL DATA

We keep personal data only for as long as we need to. This depends on the purposes for which personal data was collected, and whether we have a continuing need or obligation to retain personal data for a certain period. If we no longer have a need to process your personal data, we will delete it or make sure that it no longer identifies you. If you would like further information about retention periods, please contact us.

You can ask us to delete your personal data in certain circumstances. Find out more about how you can manage your personal data in What are your choices and rights?

G. SECURITY OF YOUR PERSONAL DATA

Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard methods to protect it.

Keeping personal data secure is our highest priority. To make sure we maintain a culture of ‘Security & Privacy by Design’, we provide thorough data protection and privacy training, as well as security training to all Zauntrip employees. We develop our services with the goal of using the minimum amount of personal data necessary, including through use of data minimization techniques.

No website or app can guarantee complete security, but we have created an organization-wide security programme designed to keep your personal data as safe as possible. It uses a range of technical, organizational and administrative security measures and best-practice techniques, depending on the type of data being processed.

All payments on the Website are secured. Our payment gateway is PCI DSS Level -1 compliant. PCI compliance certification assures card data protection through a series of requirements defined by the PCI SSC. These include a variety of best practices, such as firewall deployment, data transport encryption, and the use of anti-virus software. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

H. YOUR RIGHTS

You have certain data protection rights, which we explain in more detail below. You can exercise these rights by getting in touch with us via our Contact us.

You have the right to ask us for a copy of your personal data; identities of all other data fiduciaries and data Processors; to correct, complete, update, delete your personal data; and to Nominate any other person, who shall, in the event of your death or incapacity, exercise these rights in accordance with the Law. You also have right to redress your grievance with respect to the processing of your personal data and for exercising your rights under the Law.

Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to Zauntrip processing your data, this will not affect any processing which has already taken place at that time.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

You can take certain actions in your Zauntrip account (e.g. view, edit, and remove certain personal data from your profile), or make a request by contacting us electronically via our Contact Us or by writing to us at help@zauntrip.com

If you have unresolved concerns/grievance, you have the right to complain to data protection Board Established under the Digital Personal Data Protection Act, 2023.

H. CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

COOKIE POLICY

Zauntrip uses Cookies and other similar technologies (Collectively as “Cookie”) to personalize your experience on the website and the Advertisement that may be displayed. These are controlled either by us or directly by third parties acting on our behalf or independently.

What is Cookie?

A cookie is a small text file which is placed on your device (e.g., computer or smartphone), via your web browser, at the request of the websites you visit or applications you use and which stores information on your device for a limited period of time. Cookies allow Zauntrip to recognize you and your device each time you visit Zauntrip.

Similar Technologies

We may also use similar technologies referred to as 'tags', 'tracking pixels', 'code snippets', 'tracking URLs', 'local storage' and 'scripts' as well as 'software development kits' (“SDKs”) and 'device identifiers' in our apps. These technologies are implemented on our services and may be used together with text cookies to enable information to be stored on, or transmitted to and from, the device you use to access Zauntrip.

We may from time to time add, remove or update the cookies and web technologies we use across our services.

Essential Cookies:

Some Cookies are optional but certain cookies used by us are Essential for the proper functioning of the Website as well as to provide best services to you. Those essential Cookies collect essential data in order to ensure that the Website and App function properly. You cannot opt out of these Cookies, because without them Zauntrip wouldn't work. Some of these essential cookies will be provided by a third-party. Zauntrip uses these for the following purposes:

recognise whether you are a first-time visitor or a return visitor to our Website and to tailor the presentation of our services, such as by recalling your language and currency preferences or your most recent searches;
to record whether or not you complete a booking with a Travel Provider that you have been redirected to via our Platforms;
provide functionality such as trip planning based on bookings on Zauntrip and our Travel Providers' sites;
remember information that is essential to determining how your search results are displayed, such as your language and currency preferences or the product features we make available to you based on factors such as the device you are using, or your city or country level geographic location;
remember your search criteria such as routes, dates and the number of travellers - as you move between pages and to pass this information to the travel suppliers that you redirect to from Zauntrip, or to send you to specific places within our Platforms;
gather important information about how our products and services are used which influence vital product decisions, updates and changes and the features we make available in certain markets;
ensure our services are secure from automated agents, bots and fraudulent activity; and
provide login functionality and customer support services.

Control Over Cookies

The cookies and similar technologies on our services are controlled either by us directly or by third parties acting on our behalf. There are also some cookies and similar technologies which we've implemented for advertising purposes that are controlled by independent third parties.

Opt-Out

When you access our services for the first time on your device, we ask you to agree to us using cookies and similar technologies in line with this policy. If you don't agree to our use of these cookies and other similar technologies, or you change your mind at a later date, you can withdraw your consent using the methods set out in this Policy or alternatively, stop using our services.

Browser Settings

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. However, blocking Zauntrip Essential cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website.

Privacy Policy and Cookie Policy