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USER AGREEMENT
Zauntrip Pvt. Ltd. (“us”, “we” or “our” as the context requires) provides online travel search services (including flight and hotel price comparison) and other travel related services (the “Services”) to travelers throughout the world via our websites, apps and other platforms (the “Platforms”).
For the purpose of this User Agreement, wherever the context so requires "you" or "your" shall mean The User.
1. THESE TERMS
These terms and conditions (“Terms”) govern your access to and use of our Services and Platforms, together with our privacy policy and cookie policy. By accessing or using the Services or Platforms, you are confirming that you are above 18 Years of age, have read, understood and agreed to these Terms and those of the privacy policy and cookie policy.
We may amend these Terms at any time at our discretion. If these Terms are amended, we will publish the revised terms and conditions and you will be deemed to have accepted any amendments if you continue using our Services or Platforms after the amendments are displayed. If you do not accept all of these Terms then you should not use our Services or Platforms.
2. ELIGIBILITY TO USE
You must be atleast 18 years of age and must possess the legal authority to enter into an agreement so as to become a User and use the services of Zauntrip. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Platform, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
All rights and liabilities of the User and Zauntrip with respect to any services or product facilitated by Zauntrip shall be restricted to the scope of this User Agreement.
3. TERMS OF USE
You may only use our Services and Platforms in compliance with applicable laws and for legitimate purposes. In consideration of you agreeing to these Terms, we grant you a non-transferable, non-exclusive license to access and use our Services and Platforms for your own personal, non-commercial purposes and for no other purpose. We grant this license subject to you agreeing that you shall not:
You also agree not to use any unauthorized automated computer program, software agent, bot, spider or other software or application to scan, copy, index, sort or otherwise exploit our Services or Platforms or the data contained on them. Zauntrip has made a substantial investment in collecting, processing and presenting thousands of travel data suppliers, and offers access to travel data on a commercial API basis, so any breach of this provision is a material breach of these terms and Zauntrip reserves the right to take any technical or legal action to detect and restrict unauthorized automated access to our Services and Platforms.
Where you sign up to our Services or Platforms with a log-in account or password, you are responsible for keeping those passwords and log-in details confidential and secure. If you become aware, or suspect for any reason, that the security of your log-in details has been compromised, please let us know via our Contact us immediately.
Our Services and Platforms are not intended for children under 18 years of age, and no one under the age of 18 may provide any information to or via our Services or Platforms. We do not knowingly collect personal information from children under 18, and if we learn that we have collected or received personal information from a child under 18, we will delete that information in accordance with our Privacy Policy.
To the extent that any part of our Services or Platforms is hosted on a third-party website (for example, Facebook or another social media website) and there are separate terms of use relating to that website, you agree to comply with those terms and conditions in addition to these Terms.
Unless Zauntrip explicitly acts as a reseller in certain scenarios, we always act as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as "Service Providers"). Zauntrip liability is limited to providing the User with a confirmed booking as selected by the User.
Any issues or concerns faced by You at the time of availing any such services shall be the sole responsibility of the Service Provider. Zauntrip will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by Zauntrip as a part of any product or service:
• We assume no liability for the standard of services as provided by the respective Service Providers.
• We provide no guarantee with regard to their quality or fitness as represented.
• We don’t guarantee the availability of any services as listed by a Service Provider
By making a booking, you understand that We merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not us. Thus, the ultimate contract of service is between User and Service Provider.
You further understand that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. We, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.
You also authorize Zauntrip 's representative to contact such user over phone, message and email for the purpose of providing important update regarding your booking or any other purpose stated in our Privacy Policy. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
4. BOOKING BY TRAVEL AGENTS
Except with the prior registration with Zauntrip as B2B agents, priority partner or a franchisee, and explicit permission of Zauntrip to use the Platforms, all travel agents, tour operators, consolidators or aggregators ("Travel Agents") are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, Zauntrip reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Zauntrip shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
All discounts and offers mentioned on the Website are applicable only to the User(s) of Zauntrip for legitimate bookings.
5. SHARING INFORMATION WITH US
We take your privacy seriously and operate at all times in accordance with applicable data protection laws. You acknowledge that any personal data (as defined in our privacy policy) which you submit to or via our Services or Platforms may be used by us in accordance with our privacy policy. You agree to ensure that all personal data you provide to us is accurate and up to date and that you have all consents, licenses or approvals necessary to allow us to use that information in accordance with these Terms, our community guidelines and our privacy policy.
To the extent that our Services or Platforms allow you to post, upload, transmit or otherwise make available any information, images, video, or other data with Zauntrip or other Zauntrip users (“User Content”), you agree that:
If you provide us with any suggestions, comments, improvements, ideas or other feedback (“Feedback”), you hereby irrevocably assign ownership of all intellectual property rights subsisting in that feedback to us and acknowledge that we can use and share such Feedback for any purpose at our discretion. You can provide feedback to us by clicking on the ‘feedback’ tab or through our Contact Us.
6. INTELLECTUAL PROPERTY
Except as set out elsewhere in these Terms, all intellectual property rights including copyright (including copyright in computer software), patents, trademarks or business names, design rights, database rights, know-how, trade secrets and rights of confidence in our Services and Platforms (together, the “Intellectual Property Rights”) are owned by or licensed to Zauntrip. You agree that by using the Services or Platforms, you will not acquire any right, title or interest in or to them except as set out in these Terms. You also acknowledge that you have no right to have access to any of the Services or Platforms in source-code form unless it is released under a license specifically permitting such access.
We respect the intellectual property rights of others. If you have reason to believe that your copyright is being infringed by any content on our Services or Platforms, please send a written notification of the alleged infringement to help@Zauntrip.com, for the attention of the concerned Department.
There are a number of proprietary logos, service marks and trademarks displayed on the Platforms of Zauntrip, as may be applicable. Zauntrip does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
7. PRICE ACCURACY, FORECASTING AND WARRANTY DISCLAIMER
Your use of the Services and Platforms is entirely at your own risk.
Although we do our best to ensure that the content displayed on or via our Services and Platforms is up to date and accurate, we cannot guarantee the reliability or accuracy of such content.
The services are provided on an "as is" and "as available" basis. Zauntrip may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Zauntrip expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Zauntrip or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services. To the extent permitted by law, we make no representations and do not warrant to you that our Services or Platforms (a) are accurate, complete or up to date; (b) will always be available; (c) will meet your expectations; or (d) are secure or are free from errors, faults, defects, viruses or malware.
Zauntrip may provide you with flight forecasting information if you choose to sign up to price alerts. Our price forecasts are the best guess that we can provide at any given time based on the data that we hold that relates to past trends. There is no guarantee that our forecasts will be correct, since pricing and availability depends on third parties, as explained above. While you may choose to rely on our forecasts, we do not and cannot guarantee their accuracy and accept no liability for any inaccuracy or unavailability of indicative prices.
8. OBLIGATION TO OBTAIN VISA
International bookings made through Zauntrip are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by you as per the requirement of their travel bookings and the requirements of the countries you intend to visit or transit through.
Zauntrip is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not you have availed the services of Zauntrip for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
9. USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY ZAUNTRIP
Zauntrip will send you booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by you at the time of booking.
Zauntrip may also contact you through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
You hereby unconditionally consent that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by Zauntrip are:
You will indemnify Zauntrip against all types of losses and damages incurred by Zauntrip due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by you on Zauntrip with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
10. INSURANCE
Unless explicitly provided by Zauntrip in any specific service or deliverable, obtaining sufficient insurance coverage is your obligation. In no case Zauntrip shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by Zauntrip shall be as per the terms and conditions of the third-party insurance company. Zauntrip merely acts as a facilitator in connecting you with the insurance company. You shall contact the insurance company directly for any claims or disputes. Zauntrip shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
11. ADVERTISERS ON ZAUNTRIP, AND LINKED WEBSITES
The Website may contain links to third party websites. Zauntrip does not control such websites and is not responsible for its contents. If you access any third-party website, the same shall be done entirely at your risk and Zauntrip shall assume no liability for the same.
Zauntrip is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
Zauntrip does not endorse any advertisers on its Platforms, or any linked sites in any manner. you are requested to verify the accuracy of all information provided on the third-party web pages.
The linked sites are not under the control of Zauntrip and hence Zautntrip is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Zauntrip is providing these links to the Users only as a convenience
12. RIGHT TO REFUSE
12.1 RIGHT TO REFUSAL BY ZAUNTRIP:
Zauntrip at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
Zauntrip will not provide any service or share confirmed booking details till such time the complete consideration is received from you.
In addition to other remedies and recourse available to Zauntrip under this User Agreement or under applicable law, Zauntrip may limit your activity, warn other users of the your actions, immediately suspend or terminate the Your registration, or refuse to provide you with access to the Platform, if:
Once You have been suspended or terminated, you shall not register or attempt to register with Zauntrip with different credentials, or use the Website in any manner whatsoever until You are reinstated by Zauntrip. Zauntrip may at any time in its sole discretion reinstate suspended users.
If you breach this User Agreement, Zauntrip reserves the right to recover any amounts due to be paid by you to Zauntrip, and to take appropriate legal action as it deems necessary.
You shall not write or send any content to Zauntrip which is, or communicate with Zauntrip using language or content which is:
If you violate any of the aforesaid terms, Zauntrip shall be at liberty to take appropriate legal action against you.
12.2 RIGHT TO REFUSAL BY END SERVICE PROVIDER:
You agree that that the end service provider may refuse to provide the service(s), agreed to be provided to you, for any booking made through Zauntrip with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Zauntrip and the you agree that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Zauntrip.
13. RIGHT TO CANCEL
You expressly undertake to provide Zauntrip with correct and valid information while making use of the Website and platforms under this User Agreement, and not to make any misrepresentation of facts. Any default on your part would disentitle you from availing the services from Zauntrip.
In case Zauntrip discovers or has reasons to believe at any time during or after receiving a request for services from you that the request for services is either unauthorized or the information provided by you or any of the travelers is not correct or that any fact has been misrepresented by that User, Zauntrip shall be entitled to appropriate legal remedies against you, including cancellation of the bookings, without any prior intimation to you. In such an event, Zauntrip shall not be responsible or liable for any loss or damage that may be caused to you or any other person in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches Zauntrip to cancel any booking, Zauntrip will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold Zauntrip responsible for any loss or damage arising out of measures taken by Zauntrip for safeguarding its own interest and that of its genuine customers. This would also include Zauntrip denying or cancelling any bookings on account of suspected fraud transactions.
14. FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES
Zauntrip's employees or authorized representatives will never contact you asking for your credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask you to install any third-party applications that enable them to view a User's mobile or computer screen.
Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
If you are ever asked for any of the aforesaid information, please report it immediately on help@zauntrip.com
15. COVID-19 RELATED TERMS & CONDITIONS:
User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:
In such cases Zauntrip will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by Zauntrip to the User subject to receipt of the same from the end service provider.
User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveler will have to follow in order to undertake the travel
The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, Zauntrip will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the terms of the service provider.
User understands that the Central Government, State Governments and various other bodies, may mandate downloading of Arogya Setu App or submitting a self- declaration form prior to entering a transit point like airport, railway station etc. or at the time of checking-in for a flight, into a hotel etc. Accordingly, the User must ensure downloading of Arogya Setu App on their smartphones or provide any other alternate such as self-declaration when demanded.
User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time. User should have no medical history of the COVID-19 virus 28 days before the date of scheduled travel, especially in case of inbound travel. In this regard the User may be required to furnish a medical proof or health declaration in a applicable format
16. TERMS OF SERVICE
16.1 FLIGHT TICKETS
16.1.1 Terms Of the Airlines
The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
Zauntrip merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Zauntrip. As a facilitator Zauntrip has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and Zauntrip has no role to play in the same. Some of the fares shown in the booking flow are "hand baggage fares" which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
16.1.2 Code Share
Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
Zauntrip will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to Zauntrip in the first place.
16.1.3 Pricing
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, Zauntrip reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.
16.1.4 Travel Documents
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, Zauntrip shall in no way be held liable.
User understands that the information (if any) provided by Zauntrip regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
16.1.5 Check-In Terms
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
16.1.6 Use Of Flight Segments
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario Zauntrip has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
16.1.7 Changes To Existing Booking
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by Zauntrip.
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.
16.1.8 Refund
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Zauntrip receiving the same from the airlines. However, the convenience fee paid to Zauntrip paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to Zauntrip, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Zauntrip service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Zauntrip will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Zauntrip will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
16.2 HOTELS
16.2.1 Role Of Zauntrip And Limitation Of Liability Of Zauntrip
Zauntrip acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Zauntrip. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Zauntrip will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
16.2.2 Information From The Hotel And The Terms Of The Hotel
The hotel booking voucher which Zauntrip issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Zauntrip be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service-related issues at the hotel. The liability of Zauntrip in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Zauntrip (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service-related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and Zauntrip has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Zauntrip will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Zauntrip. No refund would be applicable in case the hotel denies check-in under such circumstances.
16.2.3 Responsibilities Of The User
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Zauntrip would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
16.2.4 Additional Charges By The Hotel
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Zauntrip will have no control over waiving the same.
16.2.5 Payment For Bookings And Any Additional Payments
Booking of a hotel can either be "Prepaid", or "Pay at hotel" as per the options made available by a hotel on the Website of Zauntrip.
In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Zauntrip.
At the hotel's or Zauntrip's sole discretion on case-to-case basis, the User may also be provided with an option to make a part payment to Zauntrip at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Zauntrip with correct credit or debit card details. Zauntrip may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
For security purposes, the User must provide Zauntrip with correct credit or debit card details. Zauntrip may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Zauntrip and solely at the behest of the Hotel.
In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide Zauntrip with correct credit or debit card details. Zauntrip may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
17. LIMITATIONS AND EXCLUSIONS OF LIABILITY
These Terms set out the full extent of Zauntrip’s obligations and liabilities in respect of our Services and Platforms.
Zauntrip has no responsibility whatsoever for any arrangements you make with any third party as a result of your use of our Services or Platforms (including, without limitation, any Service Provider). If you encounter any problems with any booking, you make or attempt to make via Zauntrip, you acknowledge that you should resolve that issue with the relevant Service Provider and that your sole remedy in such circumstances, including any refund, lies with the relevant Service Provider and not with Zauntrip. Where our Services or Platforms contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
You may see advertising material submitted by third parties on our Services and Platforms. Each individual advertiser is solely responsible for the content of its advertising material and Zauntrip accepts no responsibility for the content of advertising material, including, without limitation, any errors, omissions or inaccuracies.
To the maximum extent permitted by law, we (together with our officers, directors, employees, representatives, affiliates, providers and third parties) do not accept any liability for (a) any inaccuracies or omissions in the content displayed on or via our Services or Platforms; or (b) any act of god, accident, delay or any special, exemplary, punitive, indirect, incidental or consequential loss or damage of any kind (including, without limitation, lost profits or lost savings), whether based in contract, tort (including negligence), strict liability or otherwise, incurred by you arising out of or in connection with your access to, use of, or inability to access or use, our Services or Platforms or their contents.
Subject to these Terms and to the extent permitted by law, our maximum aggregate liability to you arising out of or in connection with these Terms or your access to, use of, or inability to access or use, our Services or Platforms shall be limited to the sum of Rs.50,000 (Fifty Thousand Rupees Only).
Nothing in these Terms shall limit or exclude (a) our liability in respect of death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation; (b) any other liability that cannot be excluded by law; or (c) your statutory rights.
18. YOUR LIABILITY TO US
Subject to these Terms, you will be responsible and liable to us for all actions, claims, proceedings, costs, damages, losses and expenses (including, without limitation, legal fees) incurred by us or the Zauntrip Group Companies, and each of our officers, directors, employees and agents, arising out of or in any way connected with your use of our Services or Platforms or breach of these Terms.
19. TERMINATION
Zauntrip may in its absolute discretion immediately terminate any agreement with you under these Terms at any time upon notice to you and/or, if you have a log-in account, by cancelling your membership and your access to your account and removing any User Content you have uploaded to our Services or Platforms. Zauntrip may suspend your access and use in whole or in part without notice at any time, for example to prevent you from uploading any User Content, without incurring any liability to you whatsoever.
20. MISCELLANEOUS
SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.
AMENDMENT TO THE USER AGREEMENT: Zauntrip reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
CONFIDENTIALITY: Any information which is specifically mentioned by Zauntrip as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
FEEDBACK FROM CUSTOMER: Zauntrip would like to know the feedback of the Users for improving its services. The User hereby authorizes Zauntrip to contact the User for their feedback on various services offered by Zauntrip. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to Zauntrip for specific exclusion at help@Zauntrip.com.
PRIVACY POLICY: User shall also refer to Zauntrip's Privacy Policy available on Zauntrip's website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by Zauntrip and its affiliates in accordance with the terms of the Privacy Policy.
GRIEVANCE REDRESSAL: Zauntrip strongly believes in resolving the issues raised by the User(s). In the event if user feels that its concern has not been resolved to its satisfaction, User may contact our grievance officer, who shall endeavor to redress the concern within 30 days from the date of escalation. To reach the grievance officer please use this link to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer through this link
In compliance of the DPDP Act, 2023 and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:
Name: Pooja Sharma
Email ID: pooja@zauntrip.com
Contact Number: +91-9227785409
Address: GROUND FLOOR, SUITE-09, ASSET - 8, WORLDMARK - 2, AEROCITY, IGI AIRPORT, NEW DELHI, SOUTH WEST DELHI, DELHI – 110037
Working hours: Mon to Fri (9:00 to 18:00)
21. FORCE MAJEURE
There can be exceptional circumstances where Zauntrip and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of Zauntrip. If Zauntrip has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that Zauntrip being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Zauntrip’s obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge Zauntrip from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
In no event shall Zauntrip and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.
22. Contact us
If you require further information about Zauntrip or have any suggestions concerning how to improve our Services or Platforms, please contact our Contact Us. Alternatively, you can write to us at help@zauntrip.com.
